Hi John,
Now that I’m back to work and caught up a little, I just wanted to let you know how much I enjoyed the week I spent with you. I also appreciate the opportunity to attend the STS meeting. John, I want you to know that I have a great deal of respect for you as a businessman and a diagnostician. I watched you do a steady stream of nothing but the toughest problem cars and you handled each case confidently and professionally.
By observing your approach, I picked up some great techniques that I now apply to drivability diagnosis. You’re strategies are focused and precise, and designed to eliminate wasted time and effort while arriving at a correct diagnosis. I appreciate your candor in regards to which tools really work and which don’t. I also admire your business ethics and sense of commitment to your customers and STS Chapter.
In closing, I would say that I consider you a credit to our profession, and I would certainly not hesitate to recommend your “Boot Camp” experience to any technician wanting to better their skills.
Best wishes, and Happy Thanksgiving to you and your family!
Best Regards,
Tom Annis
